At Zavian Home, we strive to ensure that every customer is fully satisfied with their purchase. If for any reason you are not happy with your order, we offer a clear return and refund policy as outlined below:
1. Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition.
- It must be in the original packaging with all tags, accessories, or inserts included.
- A proof of purchase or receipt must be provided.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse or mishandling
- Customized or made-to-order products
- Clearance or final sale items
3. How to Request a Return
To initiate a return, please contact us at [email protected] within 7 days of receiving your item. Include your order number, reason for return, and any relevant photos (if applicable). Our team will guide you through the next steps.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged due to our error.
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Since we accept only Cash on Delivery (COD), refunds will be issued via bank transfer or another method agreed upon during the return process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery with supporting photos. We will arrange a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about returns or refunds, feel free to contact us at:
📧 [email protected]